8 Ways to Reduce Patient Wait Times

Below are some helpful techniques from eVisit’s blog to avoid patient frustrations:

1. Collect patient information before a scheduled appointment
   To minimize time spent on data collection, have your office staff gather insurance information and patient history when an appointment is scheduled. Ask patients to complete all necessary forms before their appointment if possible.
2. Utilize your EHR system
   Ask clinical assistants to take on documentation tasks like collecting patient history, managing prescription and test orders, and even taking notes during the patient visit.
3. Use secure messaging
   Reduce the amount of time your staff spends making phone calls by using an EHR system to provide an alternative way to communicate important information to your patients.
4. Create a policy for no-shows and late arrivals
   Create a policy that explains how your office handles patients who don’t show up or arrive late for scheduled appointments. Set a time limit on late arrivals.
5. Identify bottlenecks
   Provide a simple survey that tracks each patient’s timeline from arrival to exit to help identify any potential issues in your practice.
6. Implement a mobile queue solution
   Mobile queue tools can help manage expectations by providing a projected wait time and can allow patients to let your staff know if they’re running late.
7. Embrace telehealth solutions
   Telehealth solutions can help streamline patient record gathering, prevent no-shows or late arrivals, and reduce in-office wait times.
8. Provide a comfortable reception area
   Your waiting room should offer a pleasant space for your patients to wait. Provide reading material, free W-Fi or TV entertainment, and comfortable seating. These can help optimize patient satisfaction even when the wait time isn’t ideal.